Multi-dimensional competency assessment for the Quality Analyst (BPO) role — Cognitive Aptitude (numerical & logical reasoning), Role Knowledge, Situational Judgement. Proctored; produces a competency profile, not a single MCQ score. Skills assessed: Call monitoring and evaluation, Quality assurance scorecard calibration, Root cause analysis, Knowledge of BPO industry compliance standards, Proficiency with CRM/ticketing systems (e.g., Salesforce, Zendesk), Data analysis using Excel or Google Sheets, Familiarity with speech analytics tools, Report generation and documentation.
Take this assessment →