Multi-dimensional competency assessment for the Customer Support Executive role — Cognitive Aptitude (numerical & logical reasoning), Role Knowledge, Situational Judgement. Proctored; produces a competency profile, not a single MCQ score. Skills assessed: CRM software proficiency (e.g., Salesforce, Zendesk), ticketing system management, live chat support tools (e.g., Intercom), email support platforms (e.g., Freshdesk), knowledge base management, troubleshooting technical issues, data entry accuracy, order processing systems..
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