Multi-dimensional competency assessment for the Customer Success Associate role — Cognitive Aptitude (numerical & logical reasoning), Role Knowledge, Situational Judgement. Proctored; produces a competency profile, not a single MCQ score. Skills assessed: CRM software proficiency (e.g., Salesforce), data analysis using Excel or Google Sheets, customer onboarding processes, ticketing system usage (e.g., Zendesk), product troubleshooting, knowledge base management, workflow automation tools (e.g., Zapier), customer health scoring techniques.
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